Rimowa Client Care & Product Repair Specialist
- Employment
- Temporary
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 18, 2026
About Rimowa
RIMOWA is a German maison within the LVMH Group known for its premium luggage that merges technical innovation, meticulous craftsmanship and enduring design. As part of LVMH’s Fashion & Leather Goods division, the brand operates an international retail network and emphasizes product longevity, customer service excellence and continuous development opportunities for employees.
RIMOWA — Munich: Client Care & Product Repair Specialist role handling in‑store luggage repairs, workshop management and boutique client service.
Role & Responsibilities
- Deliver first‑class client service in the boutique, advising clients across the brand and product range.
- Diagnose and perform case repairs in the in‑store workshop according to RIMOWA standards.
- Use the repair management system to log jobs, order parts and coordinate workflow with client care.
- Organize and maintain the workshop, including routine maintenance of machines and tools.
- Coordinate complex or out‑of‑scope repairs with the central Client Care department.
- Build long‑term client relationships and foster brand loyalty through proactive clienteling.
- Collaborate with store colleagues, share product knowledge and contribute to a positive team environment.
Qualifications
- Minimum three years’ professional experience in product repair, after‑sales service or a similar technical retail role.
- Vocational or technical training (e.g., leatherwork, small‑goods repair, craft apprenticeship) or equivalent practical experience.
- Demonstrable manual dexterity and strong craftsmanship skills.
- Organized, detail‑oriented and capable of managing workshop inventory and maintenance.
- Customer‑facing experience with the ability to advise clients professionally and build lasting relationships.
- Fluent in the national language and English; additional languages are a plus.
Skills
Experience
Minimum 3 years in a hands‑on repair, technical or after‑sales role—preferably within luxury goods, leatherwork or a retail workshop environment.
Education
Vocational qualification or apprenticeship in a relevant craft (e.g., leatherwork, small‑goods repair, mechanical maintenance) or equivalent technical/trade training; equivalent professional experience accepted.
Workplace
This position is based in Munich, Bavaria, Germany.
Benefits
Competitive compensation with profit‑sharing; 30 paid vacation days per year; subsidized DeutschlandTicket; staff discount on RIMOWA products and LVMH family & friends offers; lunch tickets; free/subsidized Urban Sports membership; corporate lifestyle benefits; company pension plan with substantial employer contribution; employer‑financed pension commitment in case of death or disability; Voiio family services support; financial and psychological assistance via the LVMH Heart Fund.
Culture
RIMOWA combines German engineering discipline with a heritage‑led luxury ethos; the workplace emphasizes craftsmanship, durability and customer intimacy. As part of LVMH, the brand offers an international, fast‑paced environment with structured career paths and cross‑brand mobility within the group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «In‑Store Repair Technician», «Product Care Specialist — Luggage», «After‑Sales Repair Specialist», «Workshop Technician — Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.