Rimowa Client Care & Product Repair Specialist

Location
Employment Temporary
Seniority Mid-Level
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 12, 2026
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RIMOWA in Hamburg seeks a Client Care & Product Repair Specialist — temporary, on‑site role focusing on luxury luggage repairs and client service.

Overview

RIMOWA is a German maison within the LVMH group known for precision-engineered travel trunks and premium luggage that marry heritage craftsmanship with technical innovation. As part of LVMH, the brand offers an international, design-led environment with strong emphasis on product longevity, customer experience and career mobility across luxury retail and technical functions.

Role & Responsibilities

  • Deliver first‑class client service to brand ambassadors and first‑time customers, ensuring a luxury retail experience throughout the repair process.
  • Diagnose and perform case repairs in the store workshop according to RIMOWA repair standards.
  • Operate and maintain the in‑store repair workshop, including routine maintenance of machines, tools and equipment.
  • Use the repair management system to log jobs, order parts, track repair progress and coordinate with central Client Care.
  • Advise clients on repair outcomes, timelines and product care across the full RIMOWA range; escalate complex or external repairs to the Client Care department.
  • Organize workshop workflows and inventory to maximize throughput and quality control.
  • Build long‑term relationships with clientele to foster loyalty and repeat business.
  • Collaborate closely with store colleagues to maintain brand standards and support store performance.

Qualifications

  • Minimum 3 years' experience in product repair, technical after‑sales, or a comparable craft/maintenance role within retail or workshops.
  • Proven craftsmanship and manual dexterity with high‑quality consumer goods; experience with luggage, leather goods, or small mechanical repairs is a strong advantage.
  • Organized, detail‑oriented and capable of structuring workshop operations and documentation.
  • Excellent client‑facing skills and a proactive, service‑oriented approach.
  • Fluent in German and English; additional languages are advantageous.

Skills

Luxury luggage repair Case repair techniques and small mechanical repairs Repair management system Workshop maintenance and tool management Client advisory and after‑sales coordination Inventory and parts ordering

Experience

Minimum 3 years of hands‑on experience in product repair, technical after‑sales service, or an equivalent craft role in a retail or workshop environment.

Education

Vocational qualification or technical training in a mechanical or craft discipline, or equivalent practical experience in product repair.

Workplace

The role is situated in Hamburg, Hamburg, Germany.

Benefits

Competitive compensation with profit‑sharing; 30 paid vacation days per year; subsidized DeutschlandTicket (JobTicket); staff discount on RIMOWA products and LVMH Family & Friend offers; lunch tickets; free or subsidized Urban Sports membership; corporate lifestyle benefits; company pension plan with high employer contribution; employer‑financed pension commitment in case of death or disability; Voiio family services; financial and psychological support via the LVMH Heart Fund.

Culture

RIMOWA combines German precision and heritage craftsmanship with a forward‑looking, innovative culture fostered by LVMH. The workplace values technical excellence, collaborative teamwork and exceptional client service, offering an international environment with clear pathways for technical and managerial development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Product Repair Technician», «After‑sales Repair Specialist», «Client Service & Repair Advisor», «Luxury Luggage Repair Technician», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.