Rimowa Client Advisor
- Location
- ZurichZurichSwitzerland
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Luxury Automotive
- Posted
- Jul 21, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
Client Advisor position at RIMOWA Zürich Globus within LVMH Group. Luxury retail role requiring 3+ years experience, German and English fluency, and commitment to exceptional customer service.
Role & Responsibilities
- Deliver exceptional customer consultations and sales experiences, maintaining CRM goals and building lasting relationships with international clientele
- Provide comprehensive after-sales support and act as the primary professional point of contact for all post-purchase inquiries and repair requests
- Execute first-class processing of product repairs and maintenance, from initial acceptance through technical coordination to return to customers
- Leverage extensive product and repair training to offer expert guidance on RIMOWA's heritage, craftsmanship, and technical capabilities
- Foster brand loyalty by embodying the luxury customer experience and demonstrating a genuine passion for the brand's unique mobility solutions
Qualifications
- Minimum 3 years of professional experience in the luxury sector or equivalent customer-facing retail environment
- Fluent in German and English; additional language proficiencies highly valued
- Demonstrated expertise in luxury product consultation and high-net-worth customer engagement
- Proficiency in CRM systems and retail POS technologies
- Knowledge of premium product care, maintenance, and repair protocols
Skills
Experience
Minimum 3 years of professional experience in the luxury sector, with a proven track record of delivering exceptional customer experiences and managing high-value client relationships. Prior experience in travel, accessories, or premium consumer goods is preferred, though candidates demonstrating strong luxury retail acumen and customer-centric values will be considered.
Education
Secondary education (gymnasium or equivalent); vocational training or certification in luxury retail, sales, or customer service is advantageous.
Workplace
The role is situated in Zurich, Zurich, Switzerland.
Benefits
Competitive salary commensurate with experience, supplemented by company profit-sharing scheme; employee discount on RIMOWA products; access to LVMH private sales and regular LVMH Family & Friends offers; RIMOWA Essential Ambassador suitcase (gifted after 6 months on permanent contract); company seniority programme with diverse benefits; regular product and sales training; career development opportunities; international environment within the LVMH Group.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Client Relations Specialist», «Retail Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.