Rimowa Client Advisor
- Location
- ZurichZurichSwitzerland
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 28, 2026
About %s
RIMOWA, a heritage German Maison specializing in premium travel luggage and mobility solutions since 1898, has been part of the LVMH Group as its first German luxury house. The brand is renowned for its iconic polycarbonate designs and meticulous craftsmanship, combining functional innovation with timeless luxury across a global clientele of discerning travellers.
RIMOWA Client Advisor position in Zurich; full-time role offering luxury retail expertise and after-sales support for premium travel products.
Role & Responsibilities
- Build and strengthen customer relationships through first-class consultations and luxury product advisory
- Achieve individual CRM goals and manage customer interactions across consultation, sales, and after-sales stages
- Process and manage on-site product repairs with meticulous attention to quality standards, from intake through technical coordination to customer delivery
- Provide continuous after-sales professional support and communication for all customer inquiries and service requests
- Engage international customers with fluency in multiple languages while maintaining RIMOWA's luxury service standards
Qualifications
- Minimum 3 years of relevant experience
- Fluent German and English language proficiency
- Experience in or knowledge of the luxury sector (experience not strictly required for new entrants)
- Customer-focused mindset with passion for luxury retail and client experience
Skills
Experience
Minimum 3 years of relevant professional experience; luxury sector experience preferred but enthusiasm and aptitude welcome candidates transitioning into luxury retail.
Education
Not specified; secondary education assumed as minimum baseline for retail advisory roles in luxury sector.
Workplace
The role is situated in Zurich, Zurich, Switzerland.
Benefits
Employee discount on RIMOWA products; access to LVMH private sales and Family & Friends offers; RIMOWA Essential Ambassador suitcase after 6 months on indefinite contract; company seniority programme with progressive benefits; regular product and sales training; career development opportunities.
Culture
RIMOWA cultivates an international environment where ambitious professionals contribute to a legacy of craftsmanship and innovation spanning over 125 years. The maison embraces a "Place to Grow" philosophy within the LVMH ecosystem, offering diverse development pathways while maintaining a focus on creating meaningful, lifetime relationships with discerning customers who value both functionality and heritage.
About %s
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Client Consultant», «Retail Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.