- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 27, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA seeks a Client Advisor in Vienna for a permanent, full-time role of 38.5 hours per week. The advisor builds customer relationships through consultations and sales, handles after-sales enquiries and repair processing, and supports minor on-site repairs; the role includes individual CRM goals and product and repair training.
Role & Responsibilities
- Build and strengthen customer relationships through first-class consultations.
- Serve as a professional point of contact for customers on after-sales matters.
- Process repairs to a high standard, from intake through communication with the technical team to the return of products to customers.
- Support customer interactions across consultation, sales and minor on-site repairs.
Qualifications
- Outgoing and customer-focused, with an intuitive sense for luxury.
- Minimum 3 years of experience.
Skills
Experience
Minimum 3 years
Workplace
The role is situated in Vienna, Vienna, Austria.
Explore jobs in Austria.
Benefits
Additional profit-sharing system; staff discount on RIMOWA products and regular LVMH Family & Friend offers; lunch tickets with a monthly budget for meals at partner restaurants; employer-financed pension commitment in the event of death or disability; financial and psychological support through the LVMH Heart Fund.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Customer Relations Advisor», «Retail Sales Associate», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.