Rimowa Client Advisor
- Employment
- Part-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 2, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA is seeking a Client Advisor for a permanent part-time position of 20 hours per week in Vienna. The role covers luxury consultations, customer relationship building, sales, after-sales support and repair processing, including coordination with the technical team.
Role & Responsibilities
- Build and strengthen customer relationships through first-class consultations.
- Continue to serve as a professional point of contact for after-sales matters.
- Process repairs to a high standard, from accepting products and communicating with the responsible technical team through to returning them to customers.
- Support customers across consultations, sales and minor on-site repairs.
Qualifications
- At least 3 years of experience.
- Outgoing and customer-focused, with an intuitive sense for luxury.
Skills
Experience
Minimum 3 years
Workplace
The role is situated in Vienna, Vienna, Austria.
Benefits
Competitive and attractive compensation with an additional profit-sharing system; staff discount on RIMOWA products and regular LVMH Family & Friend offers; lunch tickets with a monthly budget for meals at partner restaurants; employer-financed pension commitment in the event of death or disability; financial and psychological support through the LVMH Heart Fund; individual career development opportunities.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Consultant», «Luxury Retail Associate», «Customer Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.