Rimowa Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Luxury Automotive
- Posted
- Aug 17, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA seeks a Client Advisor in Vienna, Austria. Full-time luxury retail role combining sales, after-sales support, and customer relationship management at the flagship store.
Role & Responsibilities
- Conduct first-class customer consultations and sales transactions, leveraging an intuitive sense for luxury and demonstrated product expertise
- Manage individual CRM goals and nurture long-term customer relationships through personalized engagement both in-store and post-purchase
- Execute after-sales services, including repair intake, technical coordination, and return communication with customers
- Oversee on-site product repairs and quality assurance, maintaining RIMOWA's exacting manufacturing standards
- Serve as a professional point of contact for all after-sales inquiries and support, ensuring seamless customer experience throughout the product lifecycle
Qualifications
- Minimum three years of relevant customer-facing or retail experience
- Exceptional customer service orientation with intuitive understanding of luxury market dynamics
- Demonstrated ability to excel in sales consultations and relationship management
- Strong organizational skills and attention to detail in coordinating repairs and technical workflows
- Professional communicative abilities and multilingual capacity preferred
Skills
Experience
Minimum three years of professional experience in customer-facing roles, ideally within luxury retail, hospitality, or premium brand environments. Demonstrated success in building and maintaining high-value customer relationships, with experience in sales consultations and service coordination.
Education
No specific educational requirement stated; however, secondary education is expected as a foundation.
Workplace
The role is situated in Vienna, Vienna, Austria.
Benefits
Competitive and attractive compensation with profit-sharing system; staff discount on RIMOWA products and regular LVMH Family & Friend offers; lunch tickets with monthly meal budget at partner restaurants; employer-financed pension commitment for death or disability; access to international opportunities within the LVMH Group; exciting career development and project opportunities; financial and psychological support through the LVMH Heart Fund.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Retail Consultant», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.