Rimowa Client Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Jun 24, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Client Advisor, Vienna (Part-time) | Luxury retail position at LVMH Group, customer service and after-sales expertise required.
Role & Responsibilities
- Deliver engaging customer consultations and build lasting client relationships through first-class service
- Drive individual CRM goals through professional interactions spanning consultation, sales, and on-site repairs
- Manage after-sales inquiries and serve as a professional point of contact for all post-purchase customer needs
- Oversee product repair processing from acceptance through technical coordination and final delivery to customers
- Communicate with the technical repair team to ensure highest quality standards for RIMOWA products
- Execute small repairs on-site and provide product maintenance guidance to customers
Qualifications
- Minimum 3 years of relevant retail or customer service experience in a luxury environment
- Demonstrated customer-focused approach with ability to build strong client relationships
- Intuitive understanding of luxury brand values and high-touch service standards
- Experience in after-sales support or product repair management preferred
- Strong communication and interpersonal skills in a multilingual context
Skills
Experience
Minimum 3 years of professional experience in luxury retail, customer service, or related client-facing roles, preferably with exposure to after-sales services or product repair management.
Education
Secondary education or equivalent; additional training in luxury retail, customer service, or related disciplines is a plus.
Workplace
The role is situated in Vienna, Vienna, Austria.
Benefits
Staff discount on RIMOWA product range and LVMH Family & Friend offers; lunch tickets with monthly budget for partner restaurants; employer-financed pension commitment in the event of death or disability; financial and psychological support through the LVMH Heart Fund; international and engaging work environment within the LVMH Group; individual career development opportunities.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Customer Experience Specialist», «Luxury Retail Associate», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.