Rimowa Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Jul 13, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA is hiring a Client Advisor in Toronto, Canada to deliver luxury retail service and drive sales in a premium in-store environment.
Role & Responsibilities
- Consistently achieve and surpass individual sales objectives, directly contributing to the store's overall commercial success
- Serve as a brand ambassador, conveying RIMOWA's storied heritage, iconic designs, engineering, and uncompromising craftsmanship
- Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships through personalized engagement, appointments, and events
- Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment
- Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism
- Deliver a seamless, white-glove post-purchase experience by managing client follow-ups, repairs, and service requests with discretion and care
- Anticipate client needs through intimate knowledge of brand history, new product launches, and the competitive luxury landscape
- Create memorable, elevated moments for every client, ensuring each interaction reflects RIMOWA's refined aesthetic
- Execute all POS transactions with precision and efficiency
- Confidently open and close the store register in full compliance with company policies
- Participate proactively in inventory management while upholding the highest standards of loss prevention
- Maintain exceptional visual merchandising, ensuring the store reflects a polished, luxurious, and inviting aesthetic
Qualifications
- Proven success in a premium or luxury retail environment
- Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable
- Impeccable personal presentation with exceptional communication skills
- Strong problem-solving capabilities and refined attention to detail
- Deep appreciation for luxury craftsmanship, travel, and elevated lifestyles
- Able to regularly lift and handle items up to 20 lbs
Skills
Experience
Minimum 3 years in premium or luxury retail
Workplace
This position is based in Toronto, Ontario, Canada.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Retail Associate», «Brand Ambassador», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.