Rimowa Client Advisor

About Rimowa

Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.

Role & Responsibilities

• Achieve individual and team sales targets through strong client service, selling skills, and comprehensive product knowledge
• Identify client needs and maximize sales opportunities through personalized recommendations, cross-selling, and strategic clienteling
• Deliver a warm, personalized client experience aligned with RIMOWA's luxury positioning and brand values
• Build and maintain long-term client relationships through proactive engagement and tailored clienteling initiatives
• Develop clienteling opportunities, including private appointments and systematic follow-up with existing and prospective clients
• Provide professional after-sales service, including follow-up on repairs, returns, and client inquiries
• Support in-store and external events to drive client engagement and brand visibility
• Maintain strong knowledge of RIMOWA products, collections, brand heritage, and key selling points
• Represent RIMOWA professionally and uphold brand standards and luxury positioning at all times
• Stay informed of new product launches, market trends, and competitor activities
• Support daily store operations, including store presentation, visual standards, and inventory accuracy
• Perform stock checks, merchandise handling, and other operational tasks as required
• Process payments and complete cash reconciliation when required
• Report client complaints, defective or returned merchandise, and relevant market or competitor activity
• Support store initiatives and adhere to all RIMOWA policies, procedures, and operational guidelines

Qualifications

• Secondary education or above
• Minimum 1–3 years of relevant experience in retail or customer-facing environments
• Genuine service-oriented and client-centric mindset
• Strong communication and interpersonal skills with ability to build positive relationships
• Strong selling and clienteling skills
• Ability to work independently while contributing effectively as part of a team
• Passion for luxury fashion and high-quality client experience
• Proficiency in English (minimum); additional languages advantageous

Skills

Experience

Minimum 1–3 years of relevant experience in retail or a customer-facing environment. Previous experience in luxury retail is preferred but not essential.

Education

Secondary education or above.

Workplace

Culture

Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.