Rimowa Client Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 14, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA seeks part-time Client Advisor in Stuttgart, Germany. Luxury retail role combining sales, CRM, and after-sales expertise; 25 hours weekly, German and English required.
Role & Responsibilities
- Deliver first-class consultations and build lasting customer relationships through intuitive luxury service
- Achieve individual CRM goals and excel in all customer interactions from consultation through sales completion
- Process premium product repairs from acceptance through technical communication and customer return
- Maintain professional after-sales contact for all post-purchase inquiries and support
- Manage on-site repair consultations and coordinate with the technical team for complex restorations
Qualifications
- Fluent in German and English; additional language skills preferred
- Minimum 3 years of experience in luxury retail or equivalent customer-facing luxury sector experience
- Passion for luxury products and demonstrated understanding of premium customer experience standards
- Experience with CRM systems and customer relationship management
- Knowledge of product care, repair processes, and after-sales service standards
Skills
Experience
Minimum 3 years of experience in the luxury sector or luxury retail environment, with demonstrated excellence in customer-facing roles and product knowledge.
Education
No specific formal educational requirements are stated; however, comprehensive product training and repair certification will be provided by RIMOWA.
Workplace
This position is based in Stuttgart, Baden-Württemberg, Germany.
Benefits
30 paid vacation days per year; subsidized JobTicket (DeutschlandTicket); staff discount on RIMOWA products and LVMH Family & Friend offers; lunch tickets; free or subsidized Urban Sports membership; corporate benefits for sports, lifestyle, and fashion; company pension plan with high employer contribution; employer-financed pension commitment for death or disability; personal family support through Voiio services; financial and psychological support via LVMH Heart Fund.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Sales Consultant», «Retail Associate», «Customer Relations Specialist», «Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.