- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €27,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 5, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA is hiring a full-time Chinese-speaking Client Advisor for its Piazza di Spagna store in Rome. The role combines luxury product consultations and sales, individual CRM goals, minor on-site repairs, and end-to-end after-sales repair coordination. The permanent employment relationship is governed by Italy’s CCNL Terziario Commercio; the initial gross annual salary is €27,000 full-time equivalent and may vary with experience, skills, seniority, and organizational needs.
Role & Responsibilities
- Build and strengthen customer relationships through first-class consultations.
- Meet individual CRM goals and support customer interactions from consultation and sales to minor on-site repairs.
- Provide professional after-sales support and remain a point of contact for all after-sales matters.
- Manage repairs to a high standard, from intake and coordination with the technical team through communication and return to customers.
Qualifications
- Fluent Italian, Chinese, and English; additional languages are an advantage.
- Passion for selling luxury products and delivering an exceptional client experience.
Skills
Experience
Minimum 3 years
Workplace
The role is situated in Rome, Lazio, Italy.
Compensation
The base compensation for this position is EUR 27,000 per annum.
Benefits
Eligibility for individual commission and team bonus according to company policy; lunch tickets; eligibility for the Ambassador program according to company policy.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.