Rimowa Client Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- €27,000/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Client Advisor (Part-Time) in Rome with Italian, English, and Mandarin Chinese languages | Luxury travel goods retail | Full details here
Role & Responsibilities
- Deliver first-class consultations and build enduring customer relationships through intuitive luxury service delivery
- Achieve individual CRM goals and sales targets while providing comprehensive product knowledge and expertise
- Execute on-site product repairs and communicate with the technical team to ensure timely customer issue resolution
- Manage the complete after-sales customer journey, serving as the professional point of contact for all post-purchase inquiries and support
- Maintain the highest service standards in all customer interactions, from initial consultation through sales completion and beyond
Qualifications
- Fluency in Italian and English; Mandarin Chinese proficiency strongly preferred
- Demonstrated passion for luxury retail and exceptional customer experience
- Strong sales acumen with ability to understand and fulfill customer needs in a luxury context
- Reliability and professional demeanor suitable for high-touch clienteling in a flagship environment
Skills
Experience
Entry-level candidates with retail or hospitality background are welcome; luxury sector experience is valued but not required for motivated individuals.
Education
Secondary education or equivalent; further professional training in luxury retail or hospitality is advantageous.
Workplace
The role is situated in Rome, Lazio, Italy.
Compensation
The base compensation for this position is EUR 27,000 per annum.
Benefits
Eligibility for individual commission and team bonus as per company policy; lunch tickets; eligibility for Ambassador program as per company policy. Employment governed by the CCNL Terziario Commercio collective bargaining agreement.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Sales Consultant», «Client Relations Specialist», «Retail Consultant», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.