Rimowa Client Advisor (Part-time)
- Employment
- Part-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 17, 2026
About Rimowa
RIMOWA is a German maison within the LVMH Group renowned for its high‑end luggage and travel accessories that combine craftsmanship with technical innovation. As an LVMH maison, RIMOWA operates within an international luxury ecosystem that emphasizes product quality, heritage, and a service culture tailored to discerning global travellers.
RIMOWA seeks a Part-time Client Advisor in Milan (La Rinascente) — 30h/week, 1‑year contract, providing luxury client service and after‑sales support.
Role & Responsibilities
- Deliver exceptional, consultative client service across all customer interactions, with emphasis on store closing hours and weekend coverage.
- Achieve individual CRM and sales targets through personalised consultations and relationship building.
- Perform first‑line diagnostics and minor on‑site repairs; manage return and repair workflows in coordination with the technical team.
- Own after‑sales communications and follow‑up to ensure a seamless customer experience post‑purchase.
- Record client activity and maintain accurate CRM records to support ongoing clienteling and retention.
- Contribute to store operations, visual presentation and teamwork to meet service and sales objectives.
Qualifications
- Minimum 3 years of relevant experience in luxury retail or client advising (candidates with less experience but strong potential may be considered).
- Fluent Italian and English; additional language skills are an advantage.
- Strong orientation to consultative selling and superior customer experience.
- Availability to work evenings and weekends as required by store schedule.
Skills
Experience
Minimum 3 years' experience in luxury retail or client advisory roles; demonstrable experience in delivering high‑touch customer service and managing after‑sales processes is preferred.
Education
High school diploma or equivalent; vocational training in retail, luxury, or hospitality is advantageous.
Workplace
This position is based in Milan, Lombardy, Italy.
Benefits
Competitive compensation with profit‑sharing; staff discount on RIMOWA products; lunch tickets; international career development opportunities within the LVMH Group.
Culture
RIMOWA fosters an inclusive, international workplace that values diversity, craftsmanship and innovation. As part of the LVMH family, the maison promotes a collaborative environment where career development and cross‑border opportunities are encouraged.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Client Specialist», «Luxury Sales Consultant», «Client Relations Advisor», «After‑sales Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.