Rimowa Client Advisor
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Aug 20, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Client Advisor in Munich: luxury retail role offering 30 days annual leave, staff discounts, and career development within LVMH.
Role & Responsibilities
- Deliver first-class customer consultations and strengthen customer relationships through luxury retail expertise
- Manage individual CRM goals and drive sales performance across product and repair categories
- Provide comprehensive after-sales support, serving as the professional point of contact for all post-purchase inquiries and repair requests
- Process repair requests with meticulous attention to detail, from initial acceptance through communication with the technical team to final customer delivery
- Conduct minor repairs on-site and facilitate seamless coordination with technical teams for complex services
- Maintain product knowledge and stay abreast of RIMOWA's heritage, craftsmanship, and innovation initiatives
Qualifications
- Minimum 3 years of retail experience, preferably in luxury goods
- Outgoing personality with innate understanding of luxury service standards
- Customer-focused mindset with strong interpersonal and communication skills
- Proven ability to manage CRM systems and achieve sales targets
- Familiarity with product repair processes and technical coordination
Skills
Experience
Minimum 3 years of relevant experience in luxury retail or customer-facing roles within the premium goods sector.
Education
No specific formal education requirement stated; secondary education (Realschule or Abitur equivalent) is presumed standard for this role.
Workplace
The role is situated in Munich, Bavaria, Germany.
Benefits
30 paid vacation days per year; subsidized JobTicket (DeutschlandTicket); staff discount on RIMOWA products and LVMH Family & Friend offers; lunch tickets; complimentary or subsidized Urban Sports membership; corporate benefits programme (sports, lifestyle, fashion); company pension plan with substantial employer contribution; employer-financed pension commitment in case of death or disability; access to Voiio family services; financial and psychological support via LVMH Heart Fund.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Luxury Retail Consultant», «Customer Experience Specialist», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.