Rimowa Client Advisor
- Employment
- Temporary
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Posted
- Jun 18, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
Client Advisor (temporary, full-time) at RIMOWA Munich | Luxury luggage specialist | LVMH Group career opportunity.
Role & Responsibilities
- Strengthen customer relationships through engaging, consultative sales conversations and product education
- Manage individual CRM goals and targets, tracking customer interactions and preferences
- Process and coordinate product repairs and maintenance from intake through handoff to technical teams
- Provide first-class after-sales support, communicating repair timelines and outcomes to customers
- Execute small repairs and adjustments on-site when appropriate
- Represent RIMOWA values of craftsmanship and luxury functionality in every customer interaction
Qualifications
- Minimum 3 years of retail or luxury customer service experience
- Intuitive understanding of luxury brand positioning and customer expectations
- Strong German language skills; English proficiency preferred
- Ability to manage multiple customer interactions simultaneously while maintaining service excellence
- Knowledge of product care, maintenance, and repair processes beneficial
Skills
Experience
Minimum 3 years of relevant experience in retail, luxury customer service, or hospitality sectors.
Education
No specific formal education requirement stated; secondary education or equivalent assumed.
Workplace
The role is situated in Munich, Bavaria, Germany.
Benefits
30 paid vacation days annually; subsidized DeutschlandTicket public transport pass; staff discount on RIMOWA products and LVMH Family & Friend offers; lunch vouchers; free or subsidized urban sports membership; corporate benefits program covering wellness, lifestyle, and fashion; employer-financed company pension plan with high employer contribution; additional pension coverage for death or disability; family support services via Voiio; financial and psychological assistance through the LVMH Heart Fund.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Sales Consultant», «Retail Client Specialist», «Customer Experience Advisor», «Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.