- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- €27,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 8, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA is seeking a Client Advisor for its Milan La Rinascente location to build customer relationships through luxury consultations, sales, minor on-site repairs and after-sales support. The full-time temporary role is governed by the CCNL Terziario Commercio and offers an initial gross annual salary of €27,000, with eligibility for commission, team bonus, lunch tickets and the Ambassador program.
Role & Responsibilities
- Build and strengthen customer relationships through first-class consultations.
- Achieve individual CRM goals and deliver customer interactions spanning consultation, sales and minor on-site repairs, supported by product and repair training.
- Serve as a professional point of contact for after-sales matters after customers leave the store.
- Manage the repair process to a high standard, from accepting items and communicating with the responsible technical team through to returning them to customers.
Qualifications
- Fluent Italian and English; additional languages are an advantage.
- Passion for selling luxury products and delivering an exceptional customer experience.
Skills
Experience
Luxury-sector experience is welcomed, but entry-level candidates are also welcome.
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 27,000 per annum.
Benefits
Eligibility for individual commission and team bonus under company policy; lunch tickets; eligibility for the Ambassador program under company policy; benefits provided by law.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Customer Experience Advisor», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.