Rimowa Client Advisor
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 23, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Client Advisor Part-Time position in Milan—luxury luggage retail role with after-sales support and CRM management through January 2027.
Role & Responsibilities
- Build and strengthen customer relationships through first-class luxury consultations and sales interactions
- Meet individual CRM goals and manage customer engagement throughout the entire journey
- Process after-sales inquiries and coordinate product repair requests from acceptance through customer return
- Conduct product knowledge sessions and provide technical consultations on RIMOWA's manufacturing standards and repair capabilities
- Perform minor on-site repairs and maintenance on iconic products while maintaining the highest quality standards
- Serve as a professional point of contact for international clientele, ensuring continuity of support beyond the point of sale
Qualifications
- Minimum 3 years of retail or customer service experience, preferably in the luxury sector
- Fluent proficiency in Italian and English
- Demonstrable passion for customer experience and consultative selling
- Knowledge of or aptitude for luxury product care and repair procedures
- Strong interpersonal and communication skills suitable for high-net-worth clientele
Skills
Experience
Minimum 3 years of professional experience in retail, customer service, or a related field; experience in the luxury sector is preferred but not required for strong candidates with demonstrated customer-centric aptitude.
Education
Secondary education (high school diploma or equivalent) required; vocational training in retail, hospitality, or customer service is advantageous.
Workplace
This position is based in Milan, Lombardy, Italy.
Benefits
Competitive and attractive compensation with profit-sharing system, staff discount on RIMOWA products, lunch vouchers, international work environment within the LVMH Group, and individual career development opportunities.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Customer Experience Specialist», «Retail Consultant», «Luxury Brand Associate», «Client Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.