Rimowa Client Advisor
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 28, 2026
About Rimowa
RIMOWA is a German maison within the LVMH Group renowned for premium luggage that blends craftsmanship, durability and technical innovation. The brand positions itself at the intersection of heritage and contemporary design, serving discerning international travellers and operating within an ambitious, globally oriented luxury retail network.
RIMOWA seeks a Part-time Client Advisor (20 hrs) in Milan La Rinascente on a 1‑year contract. Fluent Italian and English required.
Role & Responsibilities
- Deliver personalised, consultative client service to an international luxury clientele across the sales journey, from initial consultation to purchase.
- Achieve individual CRM targets and maintain accurate client records to support long-term clienteling and post‑purchase engagement.
- Act as the primary after‑sales contact in-store: manage repair intake, coordinate with technical teams, communicate status to clients and ensure timely returns.
- Perform on‑site basic repairs and quality checks following brand standards, and escalate complex technical issues to the responsible technical team.
- Work assigned part‑time schedule (20 hours/week), with a focus on store closing hours and weekend coverage at La Rinascente, Milan.
Qualifications
- Fluent Italian and English for advising international customers; additional languages are an advantage.
- Demonstrable customer‑facing experience within luxury retail or a strong aptitude for consultative selling.
- Comfortable handling after‑sales processes and coordinating product repairs with technical teams.
- Availability to work evenings and weekends as required by store operations.
Skills
Experience
Minimum 3 years of experience in luxury retail or client advisory roles; candidates with less formal experience but proven client advisory potential may be considered.
Education
High school diploma or equivalent; vocational training or certifications in retail, luxury sales or customer service preferred.
Workplace
This position is based in Milan, Lombardy, Italy.
Benefits
Competitive compensation with an additional profit‑sharing system; staff discount on RIMOWA products; lunch tickets; international environment and individual career development opportunities.
Culture
RIMOWA emphasises an inclusive, diverse culture and values a wide range of backgrounds and perspectives as essential to its global success. As part of the LVMH Group, the brand combines a heritage-driven approach to craftsmanship with an entrepreneurial, innovation-oriented workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Consultant», «Retail Client Specialist», «After‑Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.