Rimowa Client Advisor
RIMOWA Client Advisor (Temporary, Milan) — full‑time role at La Rinascente starting Feb 2025. Join RIMOWA's retail team for client advisory and after‑sales excellence.
Overview
RIMOWA is the German maison within the LVMH family, renowned for premium luggage that blends technical innovation, meticulous craftsmanship and enduring design. As part of the LVMH Group, RIMOWA offers an international retail environment built around heritage products, technical service excellence and a strong emphasis on customer-centricity.
Role & Responsibilities
- Deliver high‑calibre, consultative sales interactions to an international clientele at the Milan La Rinascente store, converting consultations into transactions and long‑term relationships.
- Manage end‑to‑end after‑sales service including intake, coordination with technical teams, status communication and product return, ensuring repair standards and customer satisfaction.
- Achieve individual CRM and sales targets through proactive clienteling, follow‑up communications and database management.
- Perform minor on‑site repairs and routine product maintenance tasks following brand procedures and quality standards.
- Represent RIMOWA in‑store and during client events with polished presentation, product knowledge and adherence to brand protocols.
- Contribute to store operations as required, including merchandising, stock handling and participating in training and commercial initiatives.
Qualifications
- Demonstrable experience in luxury retail or client‑facing sales; candidates with strong consultative aptitude may also be considered.
- Fluent Italian and English; additional language skills are an advantage given the international clientele.
- Deep commitment to exceptional customer service and the ability to build lasting client relationships.
- Familiarity with CRM processes and targets, with a results‑oriented commercial mindset.
- Manual dexterity and willingness to undertake minor repair and quality‑control tasks in accordance with brand standards.
- Professional appearance, punctuality and capacity to work on‑site at La Rinascente, Milan.
Skills
Experience
Minimum 3 years of professional experience in luxury retail or high‑end client service is preferred; however, motivated candidates with less formal retail tenure but strong consultative aptitude and language skills will be considered.
Education
High school diploma; vocational training in retail, luxury sales or a related discipline preferred.
Workplace
This position is based in Milan, Lombardy, Italy. Cerulean lists 541 open roles in Milan, including 11 posted recently. The broader Lombardy area accounts for 564 active listings on Cerulean, 11 of which are new. In Italy as a whole, Cerulean currently features 1.295 open positions, with 27 posted this week.
Benefits
Staff discount on RIMOWA products; profit‑sharing system; lunch tickets.
Culture
RIMOWA fosters an inclusive, diverse and international workplace that values craftsmanship, innovation and long‑term client relationships. As part of LVMH, the brand promotes internal mobility and offers opportunities for professional development across technical, commercial and leadership tracks.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.