Rimowa Client Advisor
RIMOWA seeks a Client Advisor in Milan (La Rinascente) on a one-year contract starting Feb 2025. Join the LVMH German maison.
Overview
RIMOWA is the German maison of the LVMH Group, renowned for its precision-engineered luggage and enduring design. The brand combines heritage craftsmanship with technical innovation to serve a global, discerning clientele and operates within the creative and commercial ecosystem of LVMH.
Role & Responsibilities
- Deliver exceptional, high-touch consultations that convert prospects into long-term clients and uphold the brand’s luxury service standards.
- Achieve individual CRM targets through proactive clienteling, follow-up communications and database management.
- Provide first-level on-site repairs and technical acceptance, liaising with the technical team to ensure timely, high-quality after-sales resolution.
- Manage the entire after-sales lifecycle: intake, progress updates, coordination with workshops, and final return to the customer.
- Support in-store merchandising, product presentations and sales operations at the Milan La Rinascente location.
Qualifications
- Fluency in Italian and English; additional languages are a significant advantage.
- Proven customer-centred attitude with polished interpersonal and consultative selling skills.
- Comfort with technical aspects of product care and minor on-site repairs; willingness to complete brand training.
- Previous experience in luxury retail preferred; open to motivated newcomers with strong potential.
- Availability to work retail hours on site at Milan La Rinascente for the contract duration.
Skills
Experience
Minimum 3 years' experience in luxury retail or client-facing sales roles preferred; motivated entrants with demonstrable customer-service aptitude may be considered.
Education
High school diploma or equivalent; vocational training in retail or luxury goods is advantageous.
Workplace
This position is based in Milan, Lombardy, Italy. Cerulean lists 541 open roles in Milan, including 11 posted recently. The broader Lombardy area accounts for 564 active listings on Cerulean, 11 of which are new. In Italy as a whole, Cerulean currently features 1.295 open positions, with 27 posted this week.
Benefits
Competitive compensation with profit-sharing; staff discount on RIMOWA products; lunch tickets; international career development opportunities within the LVMH Group.
Culture
RIMOWA emphasises diversity, inclusion and a collaborative workplace where craftsmanship and innovation coexist. Employees operate within an international LVMH environment that values longevity of product, customer loyalty and ongoing professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.