Rimowa Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 23, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Client Advisor in Melbourne, Australia. Deliver luxury retail experiences and achieve sales targets in this full-time position.
Role & Responsibilities
- Achieve individual and team sales targets through strong client service, selling skills, and comprehensive product knowledge
- Identify client needs and maximize sales opportunities through personalized recommendations, cross-selling, and strategic clienteling
- Deliver a warm, personalized client experience aligned with RIMOWA's luxury positioning and brand values
- Build and maintain long-term client relationships through proactive engagement and tailored clienteling initiatives
- Develop clienteling opportunities, including private appointments and systematic follow-up with existing and prospective clients
- Provide professional after-sales service, including support for repairs, returns, and comprehensive client enquiries
- Maintain strong knowledge of RIMOWA products, collections, brand heritage, and key selling points
- Support daily store operations, including store presentation, visual standards, and inventory accuracy
- Perform stock checks, merchandise handling, and payment processing as required
- Report client feedback, defective merchandise, and relevant market insights to store leadership
Qualifications
- Secondary education or above
- 1–3 years of relevant experience in retail or a customer-facing environment
- Strong communication and interpersonal skills with ability to build positive relationships
- Strong selling and clienteling skills with service-oriented, client-centric mindset
- Proficiency in English (additional languages advantageous)
- Passion for luxury fashion and delivering high-quality client experiences
Skills
Experience
1–3 years of relevant experience in retail or a customer-facing environment; previous experience in luxury retail is preferred but not essential.
Education
Secondary education or above.
Workplace
This position is based in Melbourne, Victoria, Australia.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Retail Associate», «Brand Ambassador», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.