Rimowa Client Advisor (Mandarin-speaking)
Rimowa — London (New Bond Street): Client Advisor (Mandarin-speaking), 1-year maternity cover. On-site luxury boutique sales role delivering personalised service.
Overview
Rimowa is a heritage German maison renowned for its precision-engineered, design-led luggage that blends craftsmanship with technical innovation. As the first German brand within the LVMH group, Rimowa operates flagship boutiques worldwide and emphasizes exceptional client service, product longevity and a design-forward approach to travel accessories.
Role & Responsibilities
- Represent the brand as a consummate ambassador, upholding Rimowa’s visual identity, grooming standards and customer-facing etiquette at all times.
- Deliver exceptional, personalised sales service to build and maintain a loyal client book; qualify client needs and recommend appropriate product and accessory solutions.
- Drive sales performance by achieving individual and store targets, cross-selling complementary products and following through on all transactions professionally.
- Collect and maintain accurate client CRM records and execute timely follow-ups to nurture relationships and maximize lifetime value.
- Contribute to store visual merchandising and housekeeping standards to ensure the boutique reflects brand guidelines and delivers a premium experience.
- Support stock control and inventory processes, including handling repairs, special orders, returns and ad‑hoc client requests according to company procedures.
- Remain commercially aware of market and competitor trends and continuously update product knowledge through training and self-directed learning.
Qualifications
- Minimum three years’ experience in luxury retail sales, ideally within luggage, leather goods or premium accessories.
- Fluent English; professional-level Mandarin-speaking ability required to service Mandarin-speaking clients.
- Proven track record of meeting or exceeding retail KPIs and sales targets.
- Impeccable personal presentation and the ability to embody brand standards and grooming guidelines.
- Commercially astute, proactive and client-centric with strong interpersonal and communication skills.
Skills
Experience
Minimum 3 years of hands-on luxury retail sales experience, preferably within high-end luggage, leather goods, or accessories and within flagship or boutique environments.
Education
No formal tertiary qualification required; high school diploma or equivalent. Vocational retail, customer service or luxury brand training is advantageous.
Workplace
The role is situated in London, England, UK. There are currently 465 open positions in London on Cerulean, with 17 added recently. Within England, Cerulean currently features 583 open roles, including 19 recent additions. Across UK, Cerulean lists 623 open roles — 22 of them newly added.
Culture
Rimowa combines a rigorous design ethos with a dedication to craftsmanship and durability, fostering a boutique culture focused on elevated client experiences. Teams operate in a collaborative, client-first environment with high standards for presentation and product expertise, supported by the broader LVMH network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Consultant», «Client Relations Specialist», «Boutique Sales Associate», «Retail Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.