Rimowa Client Advisor

About Rimowa

Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.

Role & Responsibilities

• Welcome clients in the store and create a welcoming environment, including beverage service and queue management where necessary
• Assess client needs and concerns through consultative questioning, adopting a personalized sales approach tailored to individual customer profiles and interests
• Present and explain RIMOWA products with expert brand knowledge, demonstrating craftsmanship and functionality
• Execute cross-selling and up-selling opportunities while maintaining authentic brand positioning
• Process transactions via POS systems and maintain cashiering accuracy
• Manage inventory awareness to suggest alternatives and ensure product availability information is current
• Collect and update CRM data using the R-Client App and perform targeted CRM activities for client engagement
• Welcome service clients and assess repair requirements, communicating feasibility and expected timelines
• Support in-store technicians by handling repair transactions in RMS and performing minor repairs according to competency levels
• Maintain store cleanliness, organization, and visual merchandising standards in compliance with VM guidelines
• Uphold grooming standards in line with brand guidelines
• Provide concierge services by maintaining local knowledge of events, restaurants, hotels, and attractions

Qualifications

• Minimum 3 years of retail, gastronomy, or customer service experience
• Previous experience with luxury products or services (preferred)
• Fluent in English with good written and verbal communication skills
• Proficiency with CEGID, RMS, and CRM tools
• Competency with Microsoft Excel, Word, PowerPoint, and Outlook
• Strong product and brand knowledge, including RIMOWA's history, market positioning, and values
• Familiarity with visual merchandising guidelines and stock management practices

Skills

Experience

Minimum 3 years in retail, gastronomy, or customer service environments. Previous exposure to luxury goods or services is advantageous. The candidate should demonstrate a proven track record of client-centric sales approach and service excellence.

Education

Basic school education.

Workplace

Culture

Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.