Rimowa Client Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Aug 14, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA seeks a part-time Client Advisor in Madrid Calle Serrano for luxury retail consultancy and after-sales support.
Role & Responsibilities
- Deliver first-class consultations and build lasting customer relationships through personalized service and luxury expertise
- Achieve individual CRM sales goals and manage customer interactions across consultation, sales, and after-sales touchpoints
- Provide professional after-sales support as a dedicated point of contact for all repair and customer service inquiries
- Process repair requests with precision, including acceptance, communication with the technical team, and delivery of completed products
- Conduct product training and small on-site repairs to enhance the customer experience
- Maintain comprehensive product knowledge and communicate brand heritage, craftsmanship, and innovation to international clientele
Qualifications
- Minimum 3 years of experience in the luxury retail or hospitality sector
- Fluent Spanish and English language proficiency (additional languages preferred)
- Passion for customer experience and luxury consultancy
- Understanding of luxury brand values and customer expectations
- Professional demeanor and ability to engage with international clientele
Skills
Experience
Minimum 3 years of professional experience in the luxury sector, though candidates transitioning from related retail or hospitality backgrounds are welcome.
Education
No specific educational qualification mentioned in the source; candidates with relevant professional experience in luxury retail are prioritized.
Workplace
The role is situated in Madrid, Madrid, Spain.
Benefits
Competitive and attractive compensation with additional profit-sharing system; staff discount on RIMOWA products; lunch vouchers; international and stimulating work environment within the LVMH Group; career development and advancement opportunities.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Consultant», «Luxury Sales Advisor», «Retail Associate», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.