Rimowa Client Advisor
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 28, 2026
About %s
RIMOWA is the first German Maison within the LVMH Group, a heritage luxury luggage and mobility brand founded over 125 years ago. Known for its iconic grooved polycarbonate designs and commitment to craftsmanship and innovation, RIMOWA serves discerning travelers worldwide. As part of LVMH, the brand operates within an international, innovation-driven environment that emphasizes diversity and inclusive culture as key drivers of business growth.
RIMOWA seeks a Summer Support Client Advisor in Madrid Serrano for luxury luggage sales and after-sales service roles.
Role & Responsibilities
- Deliver first-class customer consultations and sales support to international clientele with a focus on luxury experience
- Manage individual CRM goals and maintain customer relationships through professional after-sales engagement
- Conduct product consultations, sales transactions, and execute minor on-site repairs
- Process repair requests from initial intake through technical coordination and customer delivery
- Serve as a professional point of contact for all after-sales inquiries and repair-related communications
- Maintain the highest quality standards in all customer interactions and repair processing
Qualifications
- Fluent proficiency in Spanish and English
- Demonstrated passion for customer experience and luxury consultations
- Experience in the luxury sector (preferred but not required; entry-level candidates welcomed)
- Additional language skills (preferred)
Skills
Experience
Entry-level or beginner level; prior luxury sector experience is preferred but not required. Candidates with strong customer service backgrounds and a passion for luxury consultation are encouraged to apply.
Education
No formal education requirement specified; secondary education or equivalent is typically expected for retail roles in luxury.
Workplace
The role is situated in Madrid, Madrid, Spain.
Benefits
Staff discount on RIMOWA products; Lunch Tickets; competitive and attractive compensation with profit-sharing system
Culture
RIMOWA celebrates inclusive and diverse culture as core to its DNA. The brand recognizes that business thriving depends on diverse talent reflecting a broad range of backgrounds, skills, and capabilities. Diversity is positioned as a key enabler of business growth. The role offers an international and exciting work environment within the LVMH Group, with visible commitment to individual career development and long-term professional growth.
About %s
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Customer Experience Specialist», «Luxury Client Consultant», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.