- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 12, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA is seeking a Client Advisor for its Harrods location in London to deliver world-class service, build client relationships and drive sales. The permanent, full-time role combines brand ambassadorship, clienteling, product expertise, visual merchandising standards and stock support.
Role & Responsibilities
- Represent the brand enthusiastically and instil passion and pride for it.
- Embody the brand image for customers and the store team, and understand the brand DNA.
- Lead by example through behaviour representative of the brand, following dress codes and appearance guidelines at all times.
- Maintain store standards in line with visual merchandising guidelines and promote the brand image.
- Enhance in-store customer service standards to deliver world-class service.
- Welcome clients, help them feel comfortable, and educate them about the brand.
- Build and maintain client relationships, recommend suitable products and offer appropriate advice.
- Introduce complementary products tailored to clients and use product knowledge to drive sales and achieve targets.
- Process sales confidently and professionally while maintaining client relationships.
- Collect and collate clients’ CRM details, maintain relationships, build the client book and follow up personally.
- Keep product knowledge current by tracking trends, participating in store training, learning about all product lines, researching relevant product information and staying familiar with competitors.
- Support stock control and management in line with management direction.
- Keep up to date with retail market trends.
- Assist with requests including repairs, special orders and returns.
- Follow all company policies and procedures.
- Maintain exemplary housekeeping and personal grooming standards, and handle stock correctly.
Qualifications
- Passion for retail and sales.
- Commitment to achieving and exceeding targets while focusing on clients’ needs and experience.
- Proactive and positive attitude.
- Excellent personal presentation.
- Understanding of retail KPIs.
- Fluent English; additional languages are an advantage.
Skills
Experience
Minimum 3 years
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Sales Associate», «Client Consultant», «Customer Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.