Rimowa Client Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 1, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA is seeking a Client Advisor for its Selfridges store in London to deliver world-class service, build lasting client relationships and drive profitable sales. The role is permanent and full-time, with responsibility for brand representation, clienteling, product knowledge, visual merchandising standards and stock management.
Role & Responsibilities
- Represent RIMOWA as a brand ambassador, building brand passion and pride and embodying the brand image and DNA for clients and the store team.
- Set an example through role-model behaviour and consistently follow dress codes and appearance guidelines.
- Maintain store standards in line with visual merchandising guidelines and enhance customer service to deliver world-class service.
- Welcome clients, help them feel comfortable, and educate them about RIMOWA.
- Build and maintain client relationships, advise on product selection, and recommend complementary products to drive sales and achieve targets.
- Process sales professionally while maintaining client relationships.
- Collect and collate client CRM details, develop the client book, and follow up personally with clients.
- Maintain and develop product knowledge by keeping up with trends, participating in store training, learning about product lines, researching product information, and remaining familiar with competitors.
- Support stock control and management in line with management directions.
- Keep up to date with retail market trends.
- Assist with repairs, special orders, returns, and other special requests.
- Follow all company policies and procedures.
- Maintain exemplary housekeeping standards, personal grooming, and correct stock handling.
Qualifications
- Passion for retail and sales.
- Commitment to achieving and exceeding targets while prioritizing client needs and experience.
- Proactive and positive attitude.
- Excellent personal presentation.
- Understanding of retail KPIs.
- Fluent English is essential; additional languages are an advantage.
Skills
Experience
Minimum 3 years
Workplace
The role is situated in London, England, UK.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Associate», «Retail Sales Associate», «Customer Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.