Rimowa Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 18, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Client Advisor at Selfridges, London. Luxury retail role offering brand ambassador position with competitive salary, full-time, permanent contract.
Role & Responsibilities
- Embody the RIMOWA brand image and instil passion for the brand's heritage and values with customers and store team members
- Maintain exemplary housekeeping and personal grooming standards while upholding the store's visual merchandising guidelines
- Welcome clients and educate them about the brand, building and maintaining relationships to ensure comfortable shopping experience
- Develop client rapport and provide expert product advice to guide selections, driving sales and upselling complementary products
- Process transactions confidently and professionally while cultivating lasting client relationships
- Capture and maintain client CRM details to build a personal client book and conduct follow-up communications
- Actively develop product knowledge by staying current with trends, participating in store training, and monitoring competitive offerings
- Support stock control and management in line with management direction and company procedures
- Assist with special requests including repairs, special orders, and returns
- Monitor retail KPIs and market trends to contribute to business performance
Qualifications
- Minimum 3 years of retail or luxury retail experience
- Demonstrated passion for service, lifestyle, and travel experiences
- Excellent personal presentation and understanding of luxury brand standards
- Fluent English proficiency; additional languages advantageous
- Strong understanding of retail KPIs and sales metrics
- Commitment to achieving and exceeding sales targets while prioritizing client experience
Skills
Experience
Minimum 3 years of professional retail experience, preferably in luxury goods, with demonstrated success in client-facing sales roles and ability to build lasting customer relationships.
Education
Secondary education or equivalent; further training in retail, hospitality, or luxury brand management is beneficial.
Workplace
The role is situated in London, England, UK.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Brand Ambassador», «Retail Consultant», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.