Rimowa Client Advisor
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 4, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Client Advisor at Harrods, London. Brand-focused luxury sales role with emphasis on client relationship management and product expertise.
Role & Responsibilities
- Embody and articulate the RIMOWA brand DNA, instilling passion and pride whilst serving as a role model for the store team and clientele
- Maintain store visual merchandising standards in strict adherence to brand guidelines, ensuring the retail environment reflects the luxury positioning at all times
- Welcome and educate clients on RIMOWA's heritage and product lines, building rapport and guiding product selection with tailored recommendations
- Develop and maintain a robust client relationship management system, recording CRM details and executing personalised follow-up to build long-term client loyalty and repeat business
- Drive sales through product knowledge, market trend awareness, and introduction of complementary offerings, whilst confidently processing transactions and maintaining client relationships
- Monitor stock control in accordance with management directions and assist with special requests including repairs, special orders, and returns
- Maintain exemplary personal grooming and adherence to dress codes, ensuring representation meets brand standards at all times
- Uphold all company policies and procedures whilst demonstrating understanding of retail KPIs and market dynamics
Qualifications
- Minimum 3 years of professional retail or luxury sales experience
- Fluent English language proficiency; additional languages highly advantageous
- Demonstrated understanding of retail KPIs and performance metrics
- Proven ability to build and maintain client relationships and develop personal client books
- Exemplary personal presentation and alignment with luxury brand standards
Skills
Experience
Minimum 3 years of professional experience in retail, luxury sales, or client-facing roles within premium environments, demonstrating a consistent track record of sales achievement and client relationship development.
Education
Secondary education or equivalent; retail or hospitality qualifications advantageous.
Workplace
The role is situated in London, England, UK.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Ambassador», «Sales Advisor», «Retail Client Specialist», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.