Rimowa Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 26, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Client Advisor - Selfridges, London. Luxury travel brand seeks experienced retail professional for full-time on-site role.
Role & Responsibilities
- Embody the RIMOWA brand image and heritage for customers and store team, instilling passion and pride in the maison's 120+ year legacy
- Maintain exemplary store standards aligned with visual merchandising guidelines and housekeeping protocols to uphold premium brand presentation
- Welcome and educate all clients about the brand, building authentic relationships to guide product selection and provide expert advice
- Develop a client book and manage CRM details to enable personalized follow-up and relationship cultivation, driving repeat business
- Introduce complementary products, share comprehensive product knowledge, and confidently process sales whilst maintaining client rapport
- Actively stay abreast of product lines, market trends, and competitive landscape through continuous learning and participation in training
- Support stock management and control in alignment with management directives
- Process special requests including repairs, returns, exchanges, and bespoke orders with professionalism and discretion
- Adhere to all company policies, procedures, and dress codes that exemplify the RIMOWA brand standard
Qualifications
- Minimum 3 years of retail or luxury goods sales experience
- Fluent English language proficiency
- Demonstrated excellence in personal presentation and professional grooming
- Strong understanding of retail KPIs and sales metrics
- Proven ability to build and maintain client relationships
- Knowledge of visual merchandising principles and brand storytelling
Skills
Experience
Minimum 3 years of progressive retail experience in a luxury or lifestyle environment, with demonstrated success in client-facing sales roles and a track record of exceeding sales targets whilst delivering exceptional service.
Education
Secondary education or equivalent; additional retail, hospitality, or luxury brand certification is advantageous.
Workplace
The role is situated in London, England, UK.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Brand Ambassador», «Retail Associate», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.