Rimowa Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Luxury Automotive
- Posted
- Jul 27, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA seeks an experienced Client Advisor at its Selfridges location in London to deliver luxury retail service, build client relationships, and drive sales for the iconic German travel brand.
Role & Responsibilities
- Embody the RIMOWA brand image and DNA for customers and store team, demonstrating exemplary brand pride and heritage knowledge
- Maintain visual merchandising standards and store presentation in accordance with brand guidelines to reflect the luxury positioning
- Deliver world-class customer service by welcoming all clients and ensuring a comfortable, engaging shopping environment
- Build and maintain loyal client relationships through personalized product consultation and expert brand education
- Develop robust client knowledge and CRM data collection to establish a personal client book with follow-up engagement
- Actively drive product knowledge by staying current with trends, participating in training, and maintaining competitive market awareness
- Introduce complementary products and drive sales achievement through confident, professional transaction processing
- Manage stock control and inventory in line with management direction and company procedures
- Assist with special requests including repairs, special orders, and returns
- Uphold all company policies and procedures consistently
Qualifications
- Minimum 3 years of retail or luxury sales experience
- Fluent English language proficiency
- Strong understanding of retail key performance indicators (KPIs)
- Excellent personal presentation and grooming standards aligned with luxury brand expectations
- Proven passion for service, lifestyle, and travel destinations
Skills
Experience
Minimum 3 years in retail, luxury sales, or equivalent customer-facing roles within a premium environment. Demonstrated track record of building client relationships, achieving sales targets, and maintaining exemplary service standards.
Education
Secondary education or equivalent; additional training in luxury retail or hospitality preferred.
Workplace
The role is situated in London, England, UK.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Brand Ambassador», «Luxury Retail Consultant», «Customer Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.