Rimowa Client Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 14, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Client Advisor (part-time) – Hamburg. Join the first German LVMH Maison for luxury retail consultation and customer experience roles.
Role & Responsibilities
- Conduct first-class customer consultations and sales transactions with an emphasis on luxury product knowledge and personalized service
- Maintain and strengthen customer relationships through attentive engagement and follow-up, leveraging CRM systems and individual performance goals
- Serve as the primary after-sales point of contact, managing customer inquiries and coordinating repair requests with technical teams
- Process customer repairs from intake through technical coordination and final delivery, ensuring alignment with RIMOWA's quality standards
- Provide extensive product and repair training across the boutique team to ensure consistent service excellence
Qualifications
- Minimum 3 years of experience in luxury retail or customer-facing roles
- Fluent in German and English; additional languages preferred
- Demonstrated passion for luxury products and customer experience
- Strong interpersonal and consultative selling skills
- Attention to detail and commitment to quality standards
Skills
Experience
Minimum 3 years of experience in the luxury sector or customer-facing retail environment; experience with high-end product consultation and after-sales service is valued.
Education
No specific formal education requirement stated; secondary education assumed.
Workplace
This position is based in Hamburg, Hamburg, Germany.
Benefits
30 paid vacation days per year; subsidized JobTicket (Deutschlandticket); staff discount on RIMOWA products and LVMH Family & Friend offers; lunch tickets; free or subsidized urban sports membership; corporate benefits (sports, lifestyle, fashion); company pension plan with high employer contribution; employer-financed pension protection in case of death or disability; access to Voiio family services for personal support; financial and psychological support through the LVMH Heart Fund.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Luxury Retail Consultant», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.