Rimowa Client Advisor

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Location
Employment Full-time
Seniority Mid-Level
Posted Feb 23, 2026

Join RIMOWA in Frankfurt as a Client Advisor, enhancing customer relationships and managing after-sales services. Part of the LVMH Group, offering competitive compensation and career growth.

Overview

RIMOWA, a prestigious German Maison within the LVMH Group, is renowned for crafting sophisticated mobility solutions for discerning travelers. With over 120 years of heritage, RIMOWA seamlessly blends luxury with functionality, emphasizing innovation and craftsmanship. As part of the LVMH conglomerate, RIMOWA offers unparalleled opportunities for professional growth and development within the luxury fashion sector.

Role & Responsibilities

  • Enhance customer relationships through exceptional consultations, embodying an outgoing and luxury-focused demeanor.
  • Serve as a professional point of contact for after-sales services, ensuring continuous customer engagement.
  • Oversee the repair process, maintaining high standards from acceptance to communication with technical teams and return to customers.

Qualifications

  • Minimum of 3 years of experience in a customer-facing role within the luxury sector.

Skills

Strong customer service orientation with an intuitive understanding of luxury. Proficiency in CRM systems and customer relationship management. Ability to perform minor repairs and manage after-sales processes.

Experience

Minimum 3 years of experience in a customer-facing role within the luxury sector.

Workplace

This position is based in Frankfurt am Main, Hesse, Germany. Cerulean lists 11 open roles in Frankfurt am Main. The broader Hesse area accounts for 36 active listings on Cerulean. In Germany as a whole, Cerulean currently features 382 open positions, with 14 posted this week.

Compensation

Competitive compensation with an additional profit-sharing system.

Benefits

The role offers 30 paid vacation days annually, a subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, and an Urban Sports membership. Additional benefits include corporate discounts, a company pension plan, and support through the LVMH Heart Fund.

Culture

RIMOWA fosters an international and dynamic work environment within the LVMH Group, encouraging innovation and personal growth. The company values resilience and longevity, mirroring the qualities of its products, and supports employees with career development opportunities and personal support services.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.