- Employment
- Temporary
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 13, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA is seeking a full-time Client Advisor for its Frankfurt boutique, starting as soon as possible, to build customer relationships through luxury consultations and sales, support CRM goals, perform minor repairs and manage after-sales repairs. The role requires fluent German and English, and offers competitive compensation with profit-sharing alongside a range of benefits.
Role & Responsibilities
- Build and strengthen customer relationships through first-class consultations.
- Achieve individual CRM goals and use product and repair training in customer interactions, from consultation and sales to minor on-site repairs.
- Provide customers with professional after-sales support and serve as their point of contact for after-sales matters.
- Manage repairs to a high standard, from intake and communication with the technical team through to returning products to customers.
Qualifications
- Fluent German and English; additional language skills are preferred.
- Passion for selling luxury products and a strong focus on customer experience.
Skills
Experience
Minimum 3 years of experience in the luxury sector; newcomers to the team are also welcome.
Workplace
This position is based in Frankfurt, Hesse, Germany.
Explore jobs in Hesse or in Germany.
Benefits
Competitive compensation with an additional profit-sharing system; 30 paid vacation days per year; subsidized JobTicket (DeutschlandTicket); employee discounts on RIMOWA products and regular LVMH Family & Friend offers; lunch tickets; free or subsidized Urban Sports membership; corporate benefits for sports, lifestyle, fashion and other areas; company pension plan with a high employer contribution; employer-financed pension commitment in the event of death or disability; international working environment within the LVMH Group; projects and individual career development opportunities; family support through Voiio family services; financial and psychological support through the LVMH Heart Fund.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.