Rimowa Client Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 14, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Frankfurt seeks part-time Client Advisor (30h/week) for luxury luggage boutique; German & English required, 3+ years luxury retail experience.
Role & Responsibilities
- Deliver first-class luxury consultations and strengthen customer relationships through intuitive, customer-focused interactions
- Achieve individual CRM goals and manage customer contact points throughout the purchasing journey, from consultation through sales to after-sales engagement
- Process customer repairs and technical requests with meticulous attention to quality standards, including intake, coordination with technical teams, and customer return communications
- Maintain professional continuity as an after-sales point of contact, ensuring seamless service experiences that extend beyond in-store transactions
- Perform minor on-site repairs and maintenance on RIMOWA products in accordance with brand quality standards
Qualifications
- Fluent in German and English; additional language skills strongly preferred
- Minimum 3 years of professional experience in luxury retail or equivalent customer-facing luxury sector role
- Proven passion for luxury products and exceptional customer service delivery
- Strong CRM and sales acumen with ability to manage individual performance targets
Skills
Experience
Minimum 3 years of professional experience in the luxury sector, though strong candidates new to luxury retail are encouraged to apply.
Education
No specific educational qualification stated; secondary education or equivalent assumed.
Workplace
This position is based in Frankfurt, Hesse, Germany.
Benefits
30 paid vacation days per year; subsidized JobTicket (DeutschlandTicket); staff discount on RIMOWA products and regular LVMH Family & Friend offers; lunch vouchers; free or subsidized Urban Sports membership; corporate benefits programme (sports, lifestyle, fashion); company pension plan with high employer contribution; employer-financed pension commitment for death or disability; personal family support via Voiio family services; financial and psychological support through the LVMH Heart Fund.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Client Relations Specialist», «Retail Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.