Rimowa Client Advisor
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Luxury Furniture & Homewares
- Posted
- Aug 18, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Client Advisor in Frankfurt: luxury retail role with after-sales expertise, 30 vacation days, staff discounts, and LVMH benefits.
Role & Responsibilities
- Deliver consultative luxury retail expertise to customers, translating product heritage and functionality into compelling client experiences
- Achieve individual CRM and sales targets while building lasting customer relationships through first-class interactions
- Provide comprehensive after-sales support, serving as the primary point of contact for customer inquiries, repair requests, and lifecycle product care
- Process repair requests from initial consultation through technical coordination and customer return, ensuring adherence to RIMOWA's quality standards
- Execute on-site repairs and maintenance of travel goods, maintaining the brand's commitment to longevity and craftsmanship
Qualifications
- Minimum three years of experience in luxury retail, client advisory, or customer-facing roles within comparable sectors
- Demonstrated expertise in consultative sales and customer relationship management
- Strong understanding of luxury brand positioning, product heritage, and the values of craftsmanship and innovation
- Proficiency in CRM systems and point-of-sale technology
- Fluent German and English communication skills
Skills
Experience
Minimum three years of progressive experience in luxury retail, client advisory services, or customer-facing roles within premium or luxury sectors. Proven track record of successful customer consultations, sales achievement, and after-sales relationship management.
Education
No specific formal educational qualification mandated; professional experience in luxury retail or comparable client-facing environments is prioritized.
Workplace
This position is based in Frankfurt, Hesse, Germany.
Benefits
30 paid vacation days per year; subsidized DeutschlandTicket (public transportation); staff discount on RIMOWA products and regular LVMH Family & Friend offers; lunch vouchers; free or subsidized urban sports membership; corporate benefits (sports, lifestyle, fashion); company pension plan with high employer contribution; employer-financed pension coverage for death or disability; access to Voiio family services; financial and psychological support through the LVMH Heart Fund.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Customer Relations Specialist», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.