Rimowa Client Advisor

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Location
BrusselsBrussels-Capital RegionBelgium
Employment
Full-Time
Seniority
Entry-Level
Posted
Mar 23, 2026

About Rimowa

RIMOWA is a German maison within the LVMH Group, renowned for its engineering-led approach to luggage and enduring design. The brand combines heritage craftsmanship with contemporary innovation, operating globally across boutiques and wholesale channels. As part of LVMH, RIMOWA offers the structure and development opportunities of a leading luxury conglomerate alongside a focused, product-driven culture.

RIMOWA Client Advisor — Brussels. On-site luxury retail role (French/English) with profit-sharing, employee discount and training opportunities within LVMH.

Role & Responsibilities

  • Deliver an outstanding, personalised client experience to new and existing customers, guiding them through product selection and after‑sales care.
  • Develop and maintain long‑term client relationships using clienteling techniques and CRM tools to foster loyalty and repeat business.
  • Manage special requests and coordinate repairs or service cases in liaison with the client care department to ensure timely resolution.
  • Contribute to the store team as an engaged, collaborative colleague; continuously expand product knowledge and represent the brand’s values.

Qualifications

  • Fluent in French and English; additional languages are an advantage.
  • Experience in luxury retail or customer‑facing sales is preferred but candidates without prior luxury experience are welcome.
  • Strong interpersonal and communication skills with a clear customer‑service orientation.
  • Ability to learn product specifications and after‑sales procedures quickly and accurately.

Skills

Luxury retail sales Clienteling / relationship management Bilingual communication (French, English) Customer service and after‑sales coordination Product knowledge of premium luggage and accessories

Experience

Entry‑level role: prior experience in luxury retail or high‑end customer service is desirable but not mandatory; enthusiasm for sales and client development is essential.

Workplace

The successful candidate will be located in Brussels, Brussels-Capital Region, Belgium.

Benefits

Competitive salary (experience-based) with company profit‑sharing; employee discount on RIMOWA products and access to LVMH private sales and Family & Friends offers; RIMOWA Essential Ambassador suitcase gifted after six months on an indefinite contract; company seniority programme; regular product and sales training; career development opportunities within the LVMH Group.

Culture

RIMOWA emphasises craftsmanship, purposeful design and a travel‑oriented lifestyle, creating a workplace that values product expertise and storytelling. As part of LVMH, the brand offers an international, collaborative environment with structured development paths and cross‑Maison exposure.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Luxury Retail Consultant», «Client Services Advisor», «Boutique Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.