Rimowa Client Advisor
RIMOWA seeks a Client Advisor in Beverly Hills, USA to drive luxury luggage sales and cultivate client relationships in-store.
Overview
RIMOWA is a premium luggage brand renowned for technical innovation and meticulous craftsmanship, operating within the Fashion & Leather Goods division of LVMH. The brand maintains a global retail network and cultivates a service-oriented, travel-lifestyle identity that appeals to discerning international clientele.
Role & Responsibilities
- Achieve individual sales targets through proactive client engagement and closing techniques.
- Educate and advise clients on product features, brand heritage and current collections to build long-term loyalty.
- Maintain and develop an active client book; prospect new clients and conduct timely follow-up on enquiries, purchases and repairs.
- Deliver outstanding in-store customer service and ensure every client experience reflects brand standards.
- Operate the store POS system, open and close registers, process payments and refunds, and manage cash handling procedures.
- Conduct inventory counts, adhere to loss-prevention policies and support stock-control processes.
- Implement and maintain store merchandising standards and keep the boutique presentation-ready.
- Collaborate with colleagues to support overall store performance and achieve team sales objectives.
Qualifications
- High school diploma or equivalent.
- Minimum 3 years of retail experience; luxury sales experience strongly preferred.
- Proven ability to develop and manage client relationships; candidates with an established client book preferred.
- Professional presentation with excellent verbal and written communication skills.
- Strong problem-solving orientation, positive attitude and a collaborative team-player mindset.
- Knowledge of fashion and design trends and a demonstrable affinity for travel.
- Availability to work varied hours including nights, weekends and holidays.
- Ability to lift boxes up to 20 lbs repeatedly.
Skills
Experience
Minimum 3 years of retail or luxury sales experience; track record of developing and prospecting client relationships. Candidates with an existing client book will be prioritised.
Education
High school diploma or equivalent.
Workplace
This position is based in Beverly Hills, California, USA, within easy reach of Los Angeles. Cerulean lists 78 open roles in Beverly Hills, including 2 posted recently. The broader California area accounts for 356 active listings on Cerulean, 12 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Culture
RIMOWA combines technical excellence with a refined travel aesthetic, attracting staff who value craftsmanship and elevated client service. The retail environment emphasizes collaborative teamwork, personalised clienteling and a commitment to maintaining impeccable in-store presentation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.