Rimowa Client Advisor

About Rimowa

Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.

Role & Responsibilities

• Consistently achieve and surpass individual sales objectives, directly contributing to the store's overall commercial success and prestige
• Serve as a true brand ambassador, conveying RIMOWA's storied heritage, iconic designs, engineering, and uncompromising craftsmanship
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment
• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism
• Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care
• Anticipate client needs through intimate knowledge of the brand's history, new product launches, and the competitive luxury landscape
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA
• Execute all POS transactions with precision and efficiency
• Confidently open and close the store register in full compliance with company policies
• Participate proactively in inventory management while upholding the highest standards of loss prevention
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic

Qualifications

• Proven success in a premium or luxury retail environment
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable
• Impeccable personal presentation with exceptional communication skills
• Strong problem-solving capabilities and refined attention to detail
• Deep appreciation for luxury craftsmanship, travel, and elevated lifestyles
• Flexible availability, including evenings, weekends, and holidays
• Ability to regularly lift and handle items up to 20 lbs

Skills

Experience

Proven success in a premium or luxury retail environment with demonstrated expertise in developing and nurturing a discerning clientele.

Workplace

Culture

Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.