Rimowa Client Advisor
- Employment
- Full-Time
null - Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 4, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
Client Advisor at RIMOWA Amsterdam De Bijenkorf | Luxury retail role with customer service and after-sales expertise required.
Role & Responsibilities
- Deliver first-class customer consultations and build lasting relationships through personalized, luxury-focused service
- Achieve individual CRM targets while leveraging product and repair training across all customer interactions
- Provide comprehensive after-sales support, serving as the professional point of contact for all post-purchase inquiries and services
- Process product repairs with meticulous attention to quality standards, managing the entire workflow from acceptance through technical coordination to customer delivery
Qualifications
- Fluent in Dutch and English; additional language skills preferred
- Passion for luxury retail and demonstrated customer experience orientation
- Understanding of high-quality standards and commitment to excellence
Skills
Experience
Entry-level candidates welcome; prior experience in the luxury sector is valued but not required. Candidates should demonstrate a passion for delivering exceptional customer experiences in luxury retail environments.
Education
No specific educational qualification mentioned; secondary education assumed as standard.
Workplace
This position is based in Amsterdam, North Holland, Netherlands.
Benefits
24 paid vacation days per year; competitive and attractive compensation with profit-sharing system; travel and meal allowances; staff discount on RIMOWA products and LVMH Family & Friend offers; RIMOWA Essential Ambassador suitcase after 6 months on permanent contract; financial and psychological support through LVMH Heart Fund; accessible central location with on-site parking and job bikes available
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Retail Associate», «Client Relations Specialist», «Boutique Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.