Rimowa Client Advisor
- Location
- Amsterdam North Holland Netherlands
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 4, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA, the first German Maison within the LVMH Group, seeks a Client Advisor to deliver first-class consultations and build lasting customer relationships in its Amsterdam boutique. The role encompasses comprehensive customer engagement from initial consultation through post-sale support, product expertise, on-site repairs, and CRM management for international clientele seeking luxury mobility solutions.
Role & Responsibilities
- Deliver first-class consultations and personalized service to international customers, demonstrating intuitive understanding of luxury offerings and individual customer needs
- Manage customer relationships through CRM systems and individual CRM goals, providing continuous professional support beyond point of sale
- Conduct product and technical training to maintain expertise across RIMOWA's portfolio and repair capabilities
- Execute sales transactions while maintaining highest standards of customer experience and luxury retail excellence
- Provide professional after-sales support, managing repair requests from acceptance through communication with technical teams and delivery to customers
- Process and oversee first-class repair operations, ensuring quality standards consistent with RIMOWA's heritage of craftsmanship
Qualifications
- Fluent proficiency in Dutch and English
- Demonstrated passion for luxury retail and customer experience
- Strong interpersonal and communication skills
- Proactive, outgoing, and customer-focused mindset
Skills
Experience
Beginner-level candidates are welcome; prior experience in the luxury sector is valued but not required.
Education
Not specified in source materials.
Workplace
This position is based in Amsterdam, North Holland, Netherlands.
Benefits
24 paid vacation days per year; competitive compensation with profit-sharing system; staff discount on RIMOWA products and LVMH Family & Friend offers; RIMOWA Essential Ambassador suitcase after 6 months on permanent contract; travel and meal allowances; financial and psychological support through LVMH Heart Fund; centrally located store with on-site parking and job bike access.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Luxury Sales Associate», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.