Rimowa Client Advisor — After‑Sales
- Employment
- Temporary
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 5, 2026
About Rimowa
RIMOWA is a German maison within the LVMH Group, recognised for premium luggage that blends heritage craftsmanship with engineering-led innovation. The brand positions itself at the intersection of functionality and luxury, offering employees an international, design-driven environment and opportunities to develop across retail, technical and leadership tracks within the LVMH ecosystem.
RIMOWA Client Advisor — After‑Sales (temporary, on‑site) in Munich. Join LVMH's German maison to deliver premium after‑sales service and repair excellence.
Role & Responsibilities
- Deliver exemplary, one‑to‑one client consultations and strengthen long‑term customer relationships through personalised service and clienteling.
- Act as the primary after‑sales contact for customers, handling enquiries, scheduling repairs and communicating status updates throughout the service lifecycle.
- Accept and inspect products for repair, coordinate with the technical team to define scope of work, and manage returns to ensure timely, first‑class restoration.
- Record and maintain accurate CRM entries and follow up on outstanding actions to meet individual CRM targets.
- Execute small on‑site repairs and quality checks where appropriate, ensuring all work meets RIMOWA’s standards for durability and finish.
Qualifications
- Minimum three years of customer‑facing experience, ideally in luxury retail, after‑sales or technical service roles.
- Demonstrable ability to manage repair workflows and liaise with technical teams and external service partners.
- Strong interpersonal skills with a refined sense for luxury service and client expectations.
- High level of organisational accuracy and attention to detail when processing returns and CRM records.
Skills
Experience
Minimum three years of relevant, customer‑facing experience in luxury retail, after‑sales or service coordination; proven exposure to repair processing or technical liaison is highly desirable.
Education
Secondary education completed; vocational training in retail, sales or customer service preferred. A university degree is not required.
Workplace
The successful candidate will be located in Munich, Bavaria, Germany.
Benefits
Competitive compensation with additional profit‑sharing; 30 paid vacation days per year; subsidised JobTicket (DeutschlandTicket); staff discount on RIMOWA products and LVMH Family & Friend offers; lunch tickets; free or subsidised Urban Sports membership; corporate benefits (sports, lifestyle, fashion); company pension plan with significant employer contribution; employer‑financed pension commitment (death/disability); international LVMH environment; career development opportunities; Voiio family services; financial and psychological support via the LVMH Heart Fund.
Culture
RIMOWA combines German engineering and craft sensibilities with LVMH’s luxury culture, fostering a collaborative, international workplace where product excellence and client experience are paramount. The maison encourages internal mobility and professional development across retail, technical and managerial paths.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After‑Sales Specialist», «Customer Care Advisor — Repairs», «Retail Client Specialist», «Sales & After‑Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.