Van Cleef & Arpels Operations & Maintenance Administrator

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Location
ParisÎle-de-FranceFrance
Employment
Internship
Seniority
Intern
Department
Retail & Boutique Operations
Industry
High Jewelry
Posted
Jul 29, 2026

About Van Cleef & Arpels

Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.

Van Cleef & Arpels Operations & Maintenance Administrator alternance role, Paris, France. One-year programme managing SAV coordination and boutique maintenance.

Role & Responsibilities

  • Coordinate and manage daily after-sales service (SAV) workflow and incoming case management
  • Process SAV dossiers and maintain workshop productivity tracking
  • Conduct quality control inspections on repaired pieces and verify anomalies
  • Manage spare parts inventory and participate in regular stock audits
  • Collaborate with retail customer service teams and Richemont counterparts
  • Develop and maintain trusted relationships with boutique locations across France and Monaco network
  • Coordinate SAV shipments and delivery to clients
  • Identify operational inefficiencies and propose workflow and organizational improvements
  • Identify and report maintenance issues within boutique environments
  • Organize and coordinate third-party vendor interventions for boutique maintenance
  • Monitor ongoing maintenance work and ensure quality of completed interventions
  • Collaborate with store environment managers and Richemont teams on daily maintenance tracking

Qualifications

  • Technical training or formal education in jewelry
  • Demonstrated knowledge of Van Cleef & Arpels heritage and product offerings
  • Proficiency with SAP enterprise resource planning system (preferred)
  • Advanced computer literacy and ability to manage digital workflows
  • Strong organizational and meticulous attention to detail
  • Proven ability to work autonomously and manage multiple priorities
  • Excellent interpersonal and human relations skills
  • Demonstrated capacity to thrive in dynamic, collaborative environments

Skills

SAP Inventory management Quality control Vendor coordination Customer service Workflow optimization Logistics coordination Microsoft Office suite

Experience

Technical or workshop experience in jewelry repair, maintenance, or luxury goods after-sales service is beneficial. Experience in operational coordination, inventory management, or boutique support functions would strengthen candidacy.

Education

Technical diploma or formal training in jewelry craft, jewelry repair, or related artisanal discipline preferred. Secondary education minimum required.

Workplace

The role is situated in Paris, Île-de-France, France.

Culture

Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Workshop Coordinator», «Service Operations Specialist», «Maintenance & Logistics Coordinator», «Store Operations Administrator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.