Richemont Workforce Management Optimization Specialist

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Conduct comprehensive analysis of Kronos WFM configurations and identify root causes of system concerns
• Reconfigure Kronos system to align with current business requirements and best practices, addressing misconfigurations in award rules, penalty rates, overtime logic, and multi-state complexities
• Document and report WFM system concerns with clear communication and issue tracking
• Collaborate closely with Kronos and regional HRIS teams on system enhancements, upgrades, and configuration change requirements
• Resolve WFM system-related concerns for boutiques and operational units through troubleshooting and solution implementation
• Ensure Kronos configuration and data integrity to meet Fair Work record-keeping obligations and support compliance with casual conversion and biometric data privacy regulations
• Establish, optimize, and document standardized WFM processes and best practices across the organization
• Define clear roles and accountabilities for all parties involved in WFM end-to-end operations
• Support internal capability development through ongoing knowledge transfer and ensure effective project transitions to the Operations team
• Create and update training plans, materials, and documentation to drive optimal utilization of the Kronos system
• Formulate and execute an implementation plan to embed optimized WFM processes and system usage

Qualifications

• Proven expertise as a Workforce Management specialist with strong focus on Kronos system optimization and configuration
• Demonstrated ability to identify, analyse, and resolve complex system issues
• Experience developing and implementing foundational documentation, processes, and training materials
• Strong understanding of WFM best practices and Australian and New Zealand legislative compliance requirements (Fair Work Act, Privacy Act)
• Excellent analytical, problem-solving, and communication skills
• Ability to work independently and collaboratively within a project-driven environment

Skills

Experience

Proven expertise as a Workforce Management specialist with demonstrated success in Kronos system optimization, configuration, and resolution of complex system issues across enterprise environments. Experience in developing foundational documentation, standardized processes, and comprehensive training materials in multinational or multi-state organizations. Demonstrated experience supporting WFM operations and building internal capability in compliance-critical environments.

Education

No specific educational requirements stated; however, a qualification in Human Resources, Information Systems, Business Administration, or related field would be advantageous.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.