A. Lange & Söhne Watch Sales Associate

About A. Lange & Söhne

A. Lange & Söhne is one of Germany’s most distinguished haute horlogerie houses, celebrated for precision, restraint and exceptional craftsmanship in Glashütte since 1845. As an employer, the Maison offers a rare environment where heritage and innovation meet: watchmakers, engineers, artisans and commercial teams contribute to timepieces defined by technical ingenuity and uncompromising finishing. Part of Richemont, A. Lange & Söhne combines the intimacy of a specialist manufacture with the perspective of an international luxury group. It seeks meticulous, curious and committed talents who value excellence, long-term thinking and the quiet confidence of Saxon watchmaking tradition.

Role & Responsibilities

• Meet personal sales budgets in accordance with brand retail strategy, ensuring compliance with group procedures, legal, fiscal, and customs regulations
• Maximize profitability while controlling and minimizing costs, including discount management and third-party commissions
• Analyze missed sales opportunities with management to refine future sales projections and performance
• Organize private viewings and consultations with high-net-worth individuals and potential VIPs in the region
• Develop and execute business opportunity assessments and action plans for priority prospects
• Maintain comprehensive product knowledge and serve as a reference point for brand information and heritage
• Demonstrate exemplary brand ambassadorial conduct with clients, VIPs, and external stakeholders at all times
• Oversee boutique appearance, visual merchandising implementation, and maintenance in accordance with brand guidelines and architectural concepts
• Ensure exceptional client welcome, handling, and servicing throughout the customer journey
• Proactively manage VIP database recruitment and maintain accurate customer relationship records for targeted sales and marketing initiatives
• Handle client complaints with care and professionalism, reporting product issues immediately to management
• Coordinate repairs, warranty matters, and post-sale services with sales administration
• Participate actively in monthly, quarterly, and yearly stocktaking procedures
• Ensure accurate inventory management and minimize stock discrepancies through preventive measures
• Process automatic replenishment requests and manage active ordering of timepieces
• Organize and oversee boutique timepiece maintenance, including strap changes, polishing, and servicing
• Manage cash register operations and credit card transactions of significant value with accuracy and compliance
• Provide timely reporting of opportunities, incidents, and operational insights to management
• Actively share best practices, ideas, and product knowledge with boutique and office colleagues
• Maintain personal appearance and professional conduct in line with company policy and boutique guidelines
• Provide comprehensive support to colleagues during sales interactions and transactions
• Participate in boutique training sessions, role-plays, and product education programs
• Support the onboarding and integration of new boutique team members

Qualifications

• Proven track record in luxury retail sales, preferably in watches, fine jewelry, or premium brands
• Demonstrable expertise in high-value customer engagement and VIP relationship management
• Comprehensive understanding of luxury timepiece mechanics, heritage, and brand positioning
• Exceptional ability to build authentic relationships and communicate brand values persuasively
• Advanced cash handling and financial transaction management skills
• Knowledge of retail inventory systems and point-of-sale technologies
• Fluency in English; proficiency in additional languages highly valued in a multicultural environment

Skills

Experience

Minimum 2–3 years of professional experience in luxury retail, boutique sales, or hospitality environments with a demonstrated ability to consistently exceed personal sales targets and develop long-term client relationships. Experience with timepiece sales, fine jewelry, or equivalent premium sector is advantageous. Proven ability to manage high-value transactions and complex customer needs in a sophisticated retail setting required.

Education

Secondary education or equivalent; formal training in luxury retail management, gemology, or horology is advantageous but not essential. On-the-job training and brand-specific certification will be provided.

Workplace

Culture

A. Lange & Söhne offers a workplace culture rooted in Saxon watchmaking excellence, where precision, patience, and uncompromising craftsmanship guide every function. The Maison fosters a disciplined yet collaborative environment, valuing technical mastery, long-term development, and the quiet pursuit of perfection that defines its timepieces.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.