- Employment
- Contract
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Oct 22, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont is seeking a Voice of Client Program Manager for a fixed-term contract (CDD) starting in February 2027. Reporting to the Head of Client Measurement, the role will lead the Group-wide VoC programme, support the Maisons’ use of it, expand client feedback sources and turn insights into actionable recommendations.
Role & Responsibilities
- Oversee the operation, evolution and Group-wide deployment of the Voice of Client (VoC) programme.
- Supervise external partners responsible for deployment and collaborate with Group technical teams to define priorities and track the roadmap.
- Lead the VoC community and support the Maisons in optimising their use of the programme.
- Integrate new sources of client feedback, including social media, forums and online reviews, to enrich client insight.
- Work with the VoC Analyst to turn data into actionable recommendations supporting client strategy.
Qualifications
- At least 4 years of experience managing VoC programmes.
- Comfortable managing projects involving numerous stakeholders.
- Strong communication skills to unite teams, lead a community and bridge business and technical priorities in an international, client-oriented environment.
- A Medallia certification would be an advantage.
Skills
Experience
At least 4 years of experience managing VoC programmes.
Workplace
This position is based in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Voice Program Manager», «Customer Feedback Program Manager», «Voice of Customer Manager», «Client Experience Program Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.