Richemont VIP Guest Database Coordinator

Location
Seniority Mid-Level
Posted ✦ Today
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Richemont in London seeks a VIP Guest Database Coordinator to manage CRM, VIP segmentation and GDPR-compliant outreach for maison boutiques and events.

Overview

Richemont is a leading international luxury goods holding company composed of distinguished maisons across jewellery, watches, writing instruments and fashion. The Group is renowned for its emphasis on artisanal craftsmanship, heritage-driven design and a client-centric retail experience, offering career pathways across boutiques, regional offices and brand teams.

Role & Responsibilities

  • Maintain and enrich the VIP guest database: ensure accuracy, consistency and up-to-date contact, preference and transaction records.
  • Segment VIP audiences for targeted outreach, events and personalised clienteling initiatives in collaboration with boutiques and marketing teams.
  • Embed and enforce data-hygiene processes and GDPR-compliant procedures for collection, storage and use of personal data.
  • Produce regular reports and dashboards on VIP activity, campaign performance and guest engagement metrics for stakeholders.
  • Coordinate guest lists, invitations and RSVP tracking for maison events, previews and private appointments.
  • Liaise with regional boutiques, CRM and IT teams to implement system improvements, imports/exports and integrations.
  • Support personalised communications by preparing briefing packs, preference profiles and tailored lists for client advisors and events teams.

Qualifications

  • Exceptional attention to detail and absolute discretion handling high-net-worth client information.
  • Strong organisational skills with the ability to manage multiple requests and deliverables across stakeholders.
  • Excellent written and verbal communication skills in a client-facing luxury environment.
  • Solid numeracy for reporting, segmentation and basic data analysis.
  • Sound knowledge of data privacy legislation and best practices (GDPR).

Skills

CRM systems Microsoft Excel Data segmentation Data hygiene and cleansing GDPR / data privacy compliance Reporting and dashboards Clienteling Event guest-list management Stakeholder coordination

Experience

Approximately 2–4 years’ experience managing CRM or VIP/guest databases, clienteling or event guest lists within luxury retail, hospitality or events; demonstrable experience working with VIP client programmes and cross-functional teams.

Education

Bachelor’s degree or equivalent qualification in business, marketing, hospitality or a related discipline preferred.

Workplace

This position is based in London, England, UK. Cerulean lists 435 open roles in London, including 17 posted recently. The broader England area accounts for 543 active listings on Cerulean, 20 of which are new. In UK as a whole, Cerulean currently features 570 open positions, with 21 posted this week.

Culture

Richemont cultivates a culture rooted in craftsmanship, discretion and client obsession; teams operate collaboratively across maisons to deliver exceptional experiences. The workplace values long-term client relationships, professional development and cross‑brand mobility within a global luxury network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.