Richemont VIP Clients Relationship Manager

Closed The candidacy window for this position at Richemont has closed.

While this position is no longer receiving submissions as of April 23, 2026, we invite you to explore further opportunities at Richemont or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
DubaiDubaiUAE
Seniority
Manager
Posted
Mar 16, 2026

About Richemont

Richemont is a Switzerland-based luxury goods group that manages a portfolio of maisons across jewellery, watchmaking and luxury accessories. The group is recognised for its emphasis on craftsmanship, heritage marques and an elevated client experience, operating worldwide through retail, wholesale and bespoke client services.

Richemont seeks a VIP Clients Relationship Manager in Dubai to cultivate HNW client relationships and drive luxury sales.

Role & Responsibilities

  • Develop and maintain enduring relationships with high‑net‑worth and VIP clientele to maximize lifetime value and loyalty.
  • Proactively manage a portfolio of priority clients through tailored outreach, private appointments, bespoke offers and exclusive events.
  • Drive revenue growth against individual and boutique KPIs through client acquisition, conversion and retention strategies.
  • Coordinate with boutique sales teams, after‑sales and product specialists to deliver a seamless, highly personalised service experience.
  • Plan and execute private client events, trunk shows and VIP activations in market, liaising with marketing and event partners.
  • Maintain accurate client records and activity logs in the CRM; produce client reports and sales forecasts for senior management.
  • Uphold strict confidentiality and discrete handling of sensitive client information and requests.

Qualifications

  • Proven track record managing relationships with high‑net‑worth clients in a luxury retail, private sales or concierge role.
  • Demonstrable achievement against sales targets and KPIs in a high‑end retail environment.
  • Excellent interpersonal skills, polished presentation and proven ability to conduct private sales appointments.
  • High degree of discretion, cultural sensitivity and the ability to manage complex client requests.
  • Availability to work flexible hours including evenings and weekends for client events and appointments.

Skills

Clienteling and relationship management Key account management CRM systems (Salesforce or equivalent) KPI-driven sales and pipeline management Private event coordination and execution After‑sales service excellence Cross‑cultural communication and negotiation

Experience

Typically 5+ years of progressive experience in luxury retail, private sales or client relationship roles, with demonstrable success managing and growing a portfolio of high‑value clients.

Education

Bachelor's degree in Business, Hospitality, Luxury Brand Management or equivalent professional experience.

Workplace

The successful candidate will be located in Dubai, Dubai, UAE.

Culture

Richemont fosters a culture centred on craftsmanship, brand stewardship and exceptional client service. Teams operate with a blend of heritage brand respect and contemporary retail excellence, valuing discretion, collaboration and a client‑first mindset.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Private Client Manager», «Key Accounts Manager — VIP», «Client Relations Manager — High Net Worth», «Concierge Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.