Richemont Training Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Industry
- High Jewelry
- Posted
- Apr 16, 2026
About Richemont
Richemont is a global luxury goods group that houses several high-end maisons focused on watches, jewellery and related accessories. The group operates a portfolio of internationally recognised maisons and supports a network of boutiques, ateliers and corporate functions, placing emphasis on craftsmanship, brand heritage and premium client experiences.
Richemont seeks a Training Manager in Tokyo to lead luxury retail sales training across boutiques. Full-time role requiring English fluency and luxury retail experience.
Role & Responsibilities
- Implement and manage all training programs necessary for sales improvement, including onboarding, client journey, product knowledge, and styling instruction
- Provide support for completion of Digital Learning modules and quizzes distributed by headquarters
- Plan and coordinate training sessions when the International Training Director visits Japan
- Verify training impact on performance through feedback collection from sales associates
- Conduct regular boutique visits to identify training challenges and implement improvement measures in collaboration with boutique managers
- Measure and analyze training effectiveness using sales metrics, KPI data, and mystery shopper results
- Translate and localize training materials created by international headquarters
- Conduct store visits and webinars as required; regularly update training materials in coordination with headquarters
- Create Maison-specific study materials and training programs for business partners
- Develop and manage the annual training budget and implementation plan
- Maintain comprehensive training records and documentation
- Report progress and outcomes to the International Training Director
Qualifications
- Fluency in English (written and spoken)
- 2–3 years of experience in a similar training or learning development role
- Proven experience in luxury retail and ready-to-wear fashion, ideally in a management capacity
- Exceptional communication and presentation skills
- Strong data analysis capability and familiarity with performance metrics and KPIs
- Demonstrated ability to work across organizational levels and manage multiple stakeholders
Skills
Experience
2–3 years in a similar training or organizational development role within luxury retail or ready-to-wear fashion, ideally with managerial responsibilities overseeing sales training initiatives.
Education
Not specified in source material; professional qualification in human resources, organizational development, or related field would be advantageous.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
Richemont’s workplace blends heritage craftsmanship with international professionalism. Teams operate within a high‑quality, brand‑centric environment where attention to detail, client experience and continuous professional development are valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning & Development Manager», «Retail Training Coordinator», «Sales Training Specialist», «Performance Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.