Richemont Trainer
- Location
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Industry
- Fine Watches & Horology
- Posted
- Apr 17, 2026
About Richemont
Richemont is a global luxury goods holding company whose maisons specialise in watches, jewellery and high-end accessories. As an employer, Richemont emphasises craftsmanship, brand heritage and cross-border collaboration among specialist maisons, offering employees exposure to artisanal excellence and international luxury retail standards.
Richemont in Amsterdam seeks a Trainer to design and deliver learning programmes for luxury retail teams; role based in Amsterdam.
Role & Responsibilities
- Design and deliver instructor‑led and digital learning interventions tailored to luxury retail and boutique teams, including onboarding, product knowledge, sales technique and service excellence.
- Conduct training needs analyses in partnership with HR, regional managers and boutique leadership to prioritise capability gaps and build a rolling learning agenda.
- Develop curricula, facilitator guides, role‑play scenarios and assessment tools that reflect maison product complexity and brand-specific clientelling standards.
- Coach managers and store teams through in‑situ skills reinforcement and one‑to‑one performance coaching; track improvement through defined KPIs.
- Manage the training calendar and logistics across the region, liaising with operations to schedule sessions with minimal commercial disruption.
- Evaluate program effectiveness using learner feedback, assessment results and business metrics; iterate content to maximise transfer to sales and service outcomes.
- Administer and maintain training records within the learning management system and produce regular reports for senior stakeholders.
Qualifications
- Bachelor’s degree or equivalent qualification in human resources, education, business or a related discipline preferred.
- Professional accreditation or certification in training, coaching or adult learning (e.g., CIPD, ATD or equivalent) is desirable.
- Proven ability to design curricula and assessment materials for adult learners, with demonstrable results in retail or luxury environments.
- Strong facilitation and presentation skills with experience delivering both classroom and digital learning.
- Excellent stakeholder management and project coordination capabilities, able to work across functions and geographies.
Skills
Experience
Typically 3+ years of hands‑on experience in learning & development or retail training, preferably within luxury goods, watches/jewellery or premium retail environments; experience coaching frontline teams and managers is required.
Education
Bachelor’s degree or equivalent in human resources, education, business or a related field preferred; professional training certification desirable.
Workplace
This position is based in Amsterdam, North Holland, Netherlands.
Culture
Richemont’s workplace culture values artisanal quality, long‑term craftsmanship and measured growth. The organisation fosters cross‑maison collaboration, continuous professional development and a customer‑centric approach rooted in brand heritage.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning & Development Specialist», «Retail Trainer», «Talent Development Specialist», «In‑Store Trainer», «Learning & Development Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.